AVACOM Support · Before, during and after

Support is included, it is not an extra.

Knowledge base, per-product warranty, tickets with a public SLA and downloadable manuals. Every AVACOM device installed in the field has an active support protocol - not a phone number nobody answers.

01 · How we help you

Four paths, one single pedagogical continuity.

FAQ

The most common questions, answered clearly. No waiting, no tickets, no frustration. Available 24/7.

Go to frequently asked questions →

Warranty

Real protection for your investment. Coverage designed for intensive classroom use: multiple users, field conditions, a full school day.

See warranty →

Create a ticket

Five fields. Automatic routing to the right specialist. A tracking number and a response within 24 – 48 business hours.

Report a problem →

02 · Frequently asked questions

What almost always resolves the case.

01What do I do if the interactive screen won't turn on?

First check that the power cable is properly connected and that the outlet has power. If the problem persists, follow the restart protocol described in the knowledge base, or create a technical ticket stating the serial number and the on-screen message (if any).

02Can the tablets be used at home?

The AVACOM model is hybrid: the technology lives at school, not at home. The devices are designed for intensive classroom use and are managed from the CarGo.

03Does the software work if there is no internet at the institution?

Yes. The system is offline-first by design. It works completely without internet. Syncing new content requires occasional connectivity, not permanent.

04How do I update the platform content?

The content updates automatically during the scheduled sync windows (usually in the early morning). It requires no manual intervention from the coordinator or the IT team.

05What happens if a tablet gets damaged?

The tablets have an AVACOM warranty. Create a ticket stating the serial number of the device and a description of the damage. The support team guides you through the replacement or repair process.

06How is the CarGo cart set up when it arrives at the institution?

The AVACOM team performs the initial installation of the CarGo and its configuration with the assigned tablets. A specialist visits the institution and has everything ready for the first day of use.

07Can we create our own lessons?

Yes. Teachers can create their own interactive lessons within the platform and share virtual labs with their students.

08Is there pedagogical training for Teachers?

Yes, included in every implementation. Initial in-person training plus follow-up support, with transfer of pedagogical knowledge to the institution's team of teachers.

09Can I track the status of my ticket?

Yes. When you submit the ticket you receive a case number and automatic progress notifications. You do not need to track it proactively: the system updates you on every status change.

Didn't find the answer? Open a ticket

03 · Direct channels

If you need to talk to someone, here's how.

Technical ticket

A formal channel with a tracking number, automatic routing and progress notifications.

Open a ticket →

Response 24 – 48 business hours

Support email

For non-urgent cases with attachments, logs or documentation. Generates a ticket automatically.

support@avacomworld.com

Response < 48 business hours

04 · Open a ticket

Five fields, a response in 24 to 48 h.

Create a support ticket

Tell us about your problem so we can get you the right solution.

Post-implementation support

Your equipment has active support always.

From the day of delivery to the end of the product's life cycle, every AVACOM institution has access to the same technical team that performed the installation. Support stays active throughout the equipment's useful life, beyond the warranty.

Create your ticket Contact support

+5,000 active classrooms · The classroom does not stop

Your equipment has active support always.

+5,000 active classrooms · The classroom does not stop